When it comes to air travel, a number of changes may occur. Some are as a result of bad climatic or environmental conditions and the others are due to any political and social issues.
Most of the time, these conditions are managed when these go out of the jurisdiction, there are no options other than a cancellation of a confirmed booking. Only then the tickets are canceled if there is a genuine unavoidable reason behind that.
We also have to make an “Important Change”, in case there is any kind of change or cancellation occurs. This type of change is made before your departure according to your information. On the basis of those details, we may have some dominant effect on your confirmed trip.
We always inform our clients ASAP, whenever there is a need to make an important change or cancellation. We also provide details of other routes or dates within the same budget and standard in case the airline confirms the same, just for the comfort and convenience of our customers.
If the time allows doing so before departure, we will provide the passengers the following options to pick from:
• Acceptance of changed adjustments or
• You can buy the alternative trip of the same standard instead of your original booking. This alternative trip will be considered as your new purchase and we will definitely help you to avail compensation or refund of your existing booking. In case, you won’t like the option, we specifically designed for you then you can pick the other options available as per your situation.
• If the airline allows us, we will take full efforts to let you have a full refund of all the costs that you have paid in case of cancellation of flights of the respective airline.
The above-mentioned changes are just for the adult travelers and will not be considered any other passengers such as infants or minors.
When the airlines make changes or cancellation under the circumstances which are not in control, then we won’t be able to provide you any type of compensation or refund against that. Hence the points mentioned above don’t go with this.
We can also discuss your situation with the airlines on your behalf, in case of an emergency. We totally understand the needs of our customers and can request the airline to provide you reimbursement also. But we are not sure that we can provide you refund and compensation because the whole decision depends on the airlines.
We also have to make changes or cancellations due to your failure to abide by the need for bookings such as not paying on time then we cannot do any help for that.
OTHER IMPORTANT DETAILS:
Most of the vacation packages and air tickets are non-refundable, specifically when it is not described. The required cancellation can be done over a phone only.
You will receive an email notification acknowledging your request as soon as you submit your cancellation request to one of our customer care executives. But, the email does not mean that you are qualified for a refund.
In order to create waiver, we have to work with the airline or other related suppliers based on rules of fare. As cancellation depends on the fare rules, hence we can only process your refund if the fare rules allow us to do so. The period of 4-6 business weeks is linked with the payment of refunds as the minimum time.