Terms and Conditions
The following “Terms and Conditions” apply to all travel and travel-related services offered for sale by us or our agents, employees, associates, affiliated companies, independent contractors, or subcontractors.
Our services cover planning a trip, consultation, charters, yachts, airfares, information about cruise, hotels, camps, resorts, tours, leisure, adventure activities, car rentals, renting the equipment, etc. and all these services are offered, recommended, provided or sold by us. Some of the common terms that you will discover in the section below with their exact meanings:
The trip can be referred to as any kind of service or package that encompasses multiple services. Anyone who is providing these services will be referred to as a Supplier or Vendor. Any personalized schedule of a trip will be recited as an Itinerary. The buyers or travelers who invest in the services or attempt to show interest in the services will be referred to You or Yours.
Any kind of Bookings done in association with us is subjected to Terms and Conditions of the Vendor.
When you purchase a service or a package of services from buyers, you consent to put-up-with the T&C of the vendor without stipulation. If you find a clash between the T&C of the vendor and FlyTop, then it will be the responsibility of ours to resolve the issues and settle the liabilities, abiding by the ethics of the company.
Below mentioned are the Terms and Conditions. Please read them carefully and feel free to call at our toll-free number in case of any inquiries.
Before clicking on the box of “I Agree” it is recommended to go through all the Terms & Conditions. On buying services for someone other than you, consent of you is to be shared with T&C with the travelers availing the services. The travelers will be bound to operate as per the clauses mentioned in Terms and Conditions. You will not be directed any further in the booking process without agreeing to the section.
You consent to follow all the terms and conditions with the stipulation as soon as you click at the “I Agree” button. And, these will be bound by the limitations therein.
Our services are available for purchase by residents of the United States while in the United States, its territories, possessions, and protectorates. All these have the requisite power and authority to enter and perform the obligations under these Terms and Conditions. You need to be over the age of 18 years to avail of our services.
We own all the rights to make changes in our Terms & Conditions when required. So every time you avail our services or before making a booking with us, it is recommended to go through the terms and conditions. This will also help you in assimilating about the latest changes that we have made and the advantages we have added to the customers. It is obvious that you may discover some prominent changes in the Terms and Conditions.
The payments can be done using:
• We accept payments via Wire Transfer.
• International Cards that we accept are Master Card, Visa Card, Discover, American Express, etc.
• We also accept cash payments that you can deposit directly into our bank.
• For further information, you can contact on the numbers given to you.
Once the service is activated and brought, no claim on the money will be entertained unless it will be mentioned in the description of the package.
Following the charges will not be included:
• Port Charges
• Passport Cost and Visa Charges
• Inspection Fees
• Custom Fees
• Immigration Fees
• Service Fees
• Laundry and Incidental Items
• Extra Baggage Charge
• Airport Parking
• Foreign Government Taxes
• Travel Insurances
Amendments Bestowed to FlyTop:
In the case of environmental changes like weather conditions or as a result of political changes, we are free to reschedule the routes and timings of flights. We can occasionally cancel bookings as it is beyond our control. We try to do new modifications and we have the right to do the cancellations before prior notice too. Some changes are minor which doesn’t affect but some changes are big which cannot be avoided.
If a change is done before the departure of the flight taking into account your information, then it is considered a bigger change. These changes can take into account your accommodation, travel places, departure timings, etc. This may include stuff like your accommodation can be shifted to a lower standard when you are not there or your travel place can be changed or the departure timings can vary or departure place can be changed to one which is convenient for you to reach. This would be done easily when your trip would be organized by us.
Prior information will be provided from our end as soon as possible in case of significant changes. We would also be providing you alternate routes options or dates to suit you and to our concern. We will offer you a package of similar cost and standard.
If there is some time in your departure, we would like to offer you some choices:
• You can accept the changed schedule.
• You get the chance to exchange your trip with your previous one but of a similar standard. You will have an option to select an alternate trip and for that, you don’t need to pay any extra fees to us. If in case, your new trip costs less than the original one, we will refund the extra amount promptly. In case, you don’t like the trip offered by us, you can refuse to take it and choose from other available arrangements. And you have to pay for such arrangements implying that you have to pay the extra amount for a package which is not offered by us and a refund will be paid by us if your package costs less than the original.
• You can cancel the trip for which we are entitled to pay a full refund of the paid amount.
All the above-mentioned points are not applicable to minor changes and for significant changes; your queries would be entertained by us for which you will receive compensations and refunds if we owe any. Everything depends upon the situations and under some circumstances; we are not liable to pay you anything.
Exceptions are always there, please note:
• No compensation will be given to anyone if we are forced to make any changes in the flights. It can occur as a result of unforeseeable and unpredictable circumstances that are out of our control. And for all those situations where we are helpless or could not avoid the situation even after full care and attention.
• Furthermore, no refunds or compensations will be entertained if there is any fraud from your side or you fail to comply with our policies or booking conditions. In this case, we have to cancel the flight without any notice and you will not get any refunds.
We may need to cancel the flight after your departure and before the end of your trip under “force majeure”. We are sorry to say but we cannot promise you refunds unless we get it from our suppliers in such a situation. No compensation will be paid or any costs or expenses made by you from your own and this happens in rare situations.
All packages (including air tickets or vacations) would be non-refundable. If the below conditions are met, then the refund requests will be taken.
• If the rules provide for refunds.
• If we get a refund from our suppliers only then we will process your refund requests.
An e-mail will be sent to you, once you submit your refund request. It will inform that your request has been taken by our customer service agent. It doesn’t mean that you qualify for refunds.
Firstly, we will check your request for possible fare rules with the airlines. Then, if the airlines allow for refunds, your request will be entertained and a refund will be generated. It can take up to 4-6 weeks for the refunds to be transferred to you.
CHANGES AFTER PURCHASE:
Changes made after your purchase is restricted. Flight timings can change depending on the availability. And the difference in the cost of the original price and lowest price of the new flight is made.
If any cancellations are made, then the cost will be given by our suppliers. If you cancel any flight, you cannot escape from paying the sum that you need to pay to us. We don’t owe you any refunds for this if you don’t stay in the place where you ought to or stay for the shorter duration. You will not get any refund if you fail to enjoy the services, no matter whatever the reason is. Cancellation charges are applied on alterations made by you or if you go for new bookings by canceling the previous booking. Such charges will be notified before any alteration is made.
Travel documents and tickets are issued only to those travelers who place the order and abide by the terms and conditions. We are not responsible if the trip is affected due to your carelessness on the receipt of travel documents. Basically, documents and tickets are issued between the date of the issue of tickets and the date of departure.
We suggest you purchase some insurance like travel, cancellations, medical emergency or lost luggage for every trip. We refer you to the respected insurance company and it is your responsibility to clearly understand the limitations and coverage of the insurance. You need to research and analyze the insurance offered by yourself and you cannot hold us responsible for any losses.
Travel Risks, Passports, Visas and Health Needs:
Before traveling, you should check all the necessary documents required like visa, passport or any other things. You must have your valid passport, visa, certificates, and permits if any and medical certificates with you if you are traveling outside the country.
International trips do require a passport and visa with a validity of at least for 6 months. People who are not citizens should contact the consular office to know about the requirements for the trip.
Having no visa with you where it is required can leave you in prison until you don’t get any flight to get back to your origin.
It is a law of some countries that you must have a return ticket and sufficient funds to show. And some countries require insurance evidence or coverage before issuing the visa.
You must consider all the points and formalities, before planning your travel and make sure that your personal information like name, address, gender should match with the information on your passport and travel documents.
For any further queries, feel free to contact us.
You must obtain the necessary information about that particular country from the respective departments before traveling. You will get up-to-date information from local health departments. It’s your responsibility to check the vaccination of each destination and other safety measures.
You are responsible to carry correct information and valid documents required for the country where you are traveling. Any necessary medication, vaccination is your responsibility and we are not responsible for your illness, claims, and compensations if you don’t meet these criteria.
WE ARE NOT RESPONSIBLE IF YOU FAIL TO TRAVEL FOR NOT CARRYING YOUR DOCUMENTS OR PASSPORTS. YOU WOULD BE HELD RESPONSIBLE FOR PAYING ANY SURCHARGES OR FINES IF YOU DON’T MEET THE CRITERIA AND ANY PENALTIES WOULD BE ENTERTAINED BY YOU AND WE SHALL NOT BE BLAMED.
We are not responsible if you get stuck in some situation at the destination as some areas are risky. So you will be traveling at your own risk. We don’t take any guarantee for any mishaps. We don’t reserve the right to gather information about your travel destination.
WE ARE NOT ENTITLED TO GIVE YOU ANY SUGGESTIONS RELATED TO RISKS AND SECURITY ISSUES OF THAT COUNTRY IF WE ARE PLANNING OR ARRANGING TRIPS FOR YOU. PLUS, WE WOULD NOT BE LIABLE FOR ANY LOSSES OR DAMAGES CAUSED TO YOU UNDER ANY CIRCUMSTANCES.
• We are not responsible for the accommodations provided to you as they are booked through third party vendors. Location, amenities are not guaranteed by us and we have no ownership of the accommodations. It can be any lodge, hotels, resort, quarters or anything to campgrounds as well. We are not responsible for the performance of third-party vendors and if any problem arises, you can contact the accommodation’s owner directly on your
• All the accommodations are for double sharing and if you want to use it on a single basis, then you might need to pay some extra fee for that as single accommodations are a little expensive than those compared with double ones. You can contact us to know about the supplement fee for single sharing.
Customs and Laws:
Every country has different laws and customs and every traveler travel to different countries with diverse cultures and religions should make sure that he can come across some weird situations. And we are not responsible for any such situation. He or she must cope with the situations on their own and should not blame us. We only plan your trip and don’t take any guarantee of your problems while your trip. All the travelers should abide by the local laws and regulations to avoid such situations and it is better to maintain some distance from the local residents. We are not responsible for damages, losses or any overhead expenses incurred by you if you fail to obey the rules.
Follow Conduct and Legal Rules:
Any traveler can be terminated for his inappropriate or undisciplined behavior. We reserve the right to cancel any trip if we feel that your behavior is incompatible with the employees or other travelers. And you have to pay for alternate trips and accommodations too.
The information showed at our site may not be correct as it comes from various sources and vendors such as newsletters, brochures, restaurants, hotels, clubs showed in the advertisements. It may vary as they are only for that purpose and you shall not hold us responsible for this. You should do some research or investigation on the information provided at our site before booking any trip. Research is needed to make sure that your requirements are fully fulfilled at our site.
We make use of your photographs or images in the promotional events or advertisements and you consent to such usage by us. It is solely for marketing purposes so you cannot ask for compensations or rewards in return as it is solely for marketing purposes.
Not Responsible for Liability:
WE WOULD NOT BE RESPONSIBLE FOR ANY DAMAGES WHETHER IT IS INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL. IN NO EVENT, WE WOULD BE PAYABLE TO THE TRAVELER EXCEEDING THE AMOUNT PAID BY HIM FOR TRAVEL.
WE WORK WITH THIRD PARTY AGENTS OR VENDORS FOR TRAVEL BOOKING INCLUDING TICKETS AND ACCOMMODATION AND WE TAKE NO RESPONSIBILITY OF THOSE VENDORS. WE ARE NOT LIABLE FOR ANY PERSON’S DEATH, INJURY OR ANY DAMAGE CAUSED DUE TO ANY REASON OR VIOLATION OF VENDOR’S POLICIES.
DISCLAIMER OF WARRANTIES: WE OFFER GOODS AND SERVICES TO YOU IF AVAILABLE AND WE ARE NOT LIABLE TO PROVIDE YOU GOODS IF THEY ARE NOT AVAILABLE WITH US.
Release and Indemnification:
We would not be responsible for any liabilities, claims, losses, expenses, damages or any other activity which is caused due to traveler’s carelessness or service provider mistake or any other third party. We would not take any liability of any kind under any circumstances on a trip. It is the responsibility of the traveler to not to hold us responsible for your damages while your trip and you should defend us in every possible manner and set us free from all the expenses and damages, or any claims against us.
We are not responsible for any situation which arises under severe conditions or which is beyond our control. Force majeure means that some situations are not under control and we have to take some necessary steps arising out of that conditions like cancellation or postponing a flight or anything related to travel.
There are conditions on which we don’t have any control like earthquakes, tsunamis, floods, mudslides, war, security alerts, labor disputes, disease breakdown or anything like natural calamities. In such cases, we cannot take a guarantee of your refunds and you cannot claim your money as we have full right to cancel or postpone any flight under Force Majeure.
We only book flights through our suppliers or third party vendors and we are unaware of all the airlines carriage systems or aircrafts so we cannot keep you notified about all the things and our advertisements or brochures can display information different from the airlines, so we should not hold responsible if any vendor changes the flight timings, re-schedule your trip, change your seats and type of aircraft, cancel the flight.
In such a case, you should contact your respective airlines to get full information about the flight and ensure that you reach your destination on time or before time. If you miss your trip by any means or suffer any other problems while traveling or if your boarding is denied due to missing documents, we will not pay any amount.
If you are traveling on stop-over flights and you have booked two flights: It’s your responsibility to check whether you would be able to reach the second airport on time or not. We will not suggest anything related to this. You should check that you have enough time to board at the second airport and this is the case for connecting flights. All the expenses to reach the second airport will be incurred by you. We will not pay a single penny. In case, you miss the second flight, no refunds will be made.
We would not pay any amount or claims due to cancellations, delays or changes in the flights. We would not be liable if you fail to check in or board your flight due to your mistake or any health formalities.
Problems related to e-tickets:
For every booking, IATA has made a rule to issue e-tickets. Babies under the age of 2 may not get an e-ticket and if this situation occurs due to technical issues, we would not be able to reserve your booking. We are not liable for anything as this situation is beyond our control. We can suggest you alternate routes and if you choose to do so, it is okay and if not, then we have to cancel your booking forcefully for which you will get your refund within 30 days.
Your flight will be canceled automatically by the airline if you fail to check-in on time under any circumstances. We recommend you to contact us on the day of departure to keep that flight open if you have a return flight as well.
The airlines will arrange for your transport in some other means like bus or train if your connected flight is canceled by any means. Always go for refundable tickets which will keep you away from financial losses, if you yourself are arranging this connecting transport
It is your duty to check your return ticket with local airlines 72 hours before your departure. In case you have purchased the ticket through an agent, then this responsibility lies with him. Airlines can give your seat to someone else if you don’t get it confirmed. This is mandatory because you will know the timings of the flight that may have been modified by some means.
Luggage and Baggage:
Airlines will not pay for any of this type of loss if your luggage is lost or damaged in transit. Airlines are only for that luggage which is kept with them under international conventions and not any other type of luggage loss will be entertained by airlines. You must submit a declaration form if you find your luggage lost.
Kids and babies:
There is no need for a separate seat for babies of 2 years and their ticket is 10% of the original ticket. For kids from 2-11 years of age, there is some reduction in ticket charges too.
Medical and Physical Conditions:
We offer some trips which include activities like skiing, surfing, diving, etc. which needs your health to be perfectly fine. So you being a traveler should not take anything which can harm your health on a trip and if any mishap occurs, we would not be responsible for this. Activities like skiing, surfing needs your heart and mind to be stable and strong to perform them and if you are not properly fit to carry on these activities, then we would recommend you not to perform as for any mishap we would not be responsible.
The traveler will be responsible for taking care of his health whether mental or physical or any other conditions. If any serious issue occurs, we don’t take any responsibility for this and it is possible that a physician attends you. But we will not pay for any such treatment and you will have to pay at your own expense.
All these terms and conditions comprise the mutual understanding of both the parties i.e. FlyTop and traveler. We take no guarantee that action will be taken if anyone violates these terms and conditions. Unless these terms and conditions are not signed by both parties, no waiver or modification will be made under any provision.